July 29, 2016
“GLOBAL WARMING APPEARS TO HAVE GONE INTO OVERDRIVE, with the northern hemisphere growing 2 degrees Centigrade (3.6 Fahrenheit) which has long been held as the point above which climate change may be ‘dangerous’ to humanity… It took from the dawn... Continue
Weekly Report 16-30
July 29, 2016
A CULTURE OF CHRONIC OVERWORK IS CREATING ANXIETIES ABOUT ‘BURNOUT’ – exhaustion stemming not just from workload, but also from “electronic communication & social media which have come to dominate our daily lives, in a transformation that is unprecedented… where... Continue
Weekly Report 16-31
July 15, 2016
FRUSTRATED CALLING FOR TECH SUPPORT? A NY Times survey found 75% of Customer Service managers admitting that “company procedures actually prevent satisfactory service… limiting the time agents can be on the phone, leading to endless rounds of transfers and being... Continue
Weekly Report 16-29
July 8, 2016
DCG MEDIATION SERVICES WILL EVIDENTLY SOME DAY BE ‘COMPETING’ WITH ONLINE DISPUTE RESOLUTION. The U.S. trails other countries in implementation of broad services, but it’s coming. eBay buyers & sellers already settle 60 million claims globally every year; Canada &... Continue
Weekly Report 16-28
July 7, 2016
LOS ANGELES EMPLOYER SURPRISE: A new Ordinance (passed June 2 and effective July 1, 2016) now provides employees who work at least two hours weekly to accrue up to 48 hours paid sick leave per year – for personal illness... Continue